Infrastructure Engineer

Core responsibilities: Work closely with the IT Director on all aspects of technology at the firm, including:

• Administer and own the helpdesk function — triage, prioritize, and resolve incidents and service requests, ensuring service levels are met and business disruption is minimized.
• Deliver white-glove, high-touch technical support — serving as the primary point of contact for end users, including senior stakeholders and executives, with a premium on responsiveness, discretion, and professionalism.
• Own and continuously improve the end-user computing experience across the firm.
• Manage the day-to-day of the Citrix environment, including non-persistent (pooled) and persistent virtual desktops, published applications, and desktop image maintenance.
• Own endpoint patch management — ensure workstations, virtual desktops, and thin clients are patched promptly to maintain a strong security posture and reduce vulnerability exposure, with appropriate testing and phased rollout.
• Administer the Dell Wyse thin-client estate via Wyse Management Suite — device provisioning, configuration, firmware, and lifecycle management.
• Manage the firm’s mobile device fleet through MDM (e.g., Microsoft Intune) — enrollment, compliance and app-protection policies, and remote lock/wipe of lost or compromised devices.
• Participate in an on-call / after-hours support rotation, providing coverage for critical issues outside standard business hours.
• Handle user onboarding and offboarding — account provisioning and timely deprovisioning, access assignment following least-privilege principles, and equipment setup.
• Create and maintain clear documentation and knowledge-base articles; drive process and workflow improvements.
• Contribute to infrastructure projects and firm initiatives, working closely with the Infrastructure Manager.
• Perform system administration tasks in support of daily operations
• Key Technical Skills and Experience Citrix Virtual Apps and Desktops (CVAD) — hands-on administration of non-persistent and persistent desktops, image management (MCS), published applications, and end-to-end troubleshooting of the user session experience.
• Endpoint patch management using tools such as PDQ, Shavlik, or similar — including patch testing, phased deployment, and remediation.
• Thin client / VDI endpoint management, ideally Dell Wyse and Wyse Management Suite (WMS).Windows desktop OS administration and troubleshooting (Windows 10 / 11).Microsoft 365 administration and end-user support — Exchange Online, Teams, OneDrive/SharePoint, and licensing.
• Microsoft Entra ID (Azure AD) identity administration including Conditional Access, MFA, and device-compliance policies, administered within established security policy.
• Working knowledge of Microsoft Azure (light) portal navigation and basic resource administration.
• Active Directory administration — user and group accounts, Group Policy, and file/folder (NTFS and share) permissions, applying least-privilege access; DNS/DHCP familiarity.
• Mobile Device Management — ideally Microsoft Intune — iOS/Android enrollment, compliance, and app-protection policies.
• Endpoint security and management — EDR, endpoint protection, and endpoint management platforms.
• Scripting to automate routine tasks — PowerShell (primary); Bash a plus.
• Strong documentation and process-management skills.
• Basic Knowledge: General networking concepts — DNS, DHCP, TCP/IP, and VPN.VMware vSphere / ESXi in a supporting capacity.
• Backup technologies (Veeam).Exposure to Linux (Red Hat) and basic-level support.
• Data center and SAN / storage awareness.

Experience: Minimum of 5-7 years with virtualization, Active Directory, Windows OS and Citrix Financial Services or Hedge Fund experience preferredBA/BS degree required

Other Required Qualifications: Adaptability & Growth: A continuous learner who is open to new technologies, projects, and initiatives. You must be able to thrive and adapt in a fast-paced, diverse, and growth-oriented environment. Problem-Solving: Proven ability to perform intermediate root cause analysis, resolve critical issues under pressure, and apply creative problem-solving skills with a critical eye for detail. xhmxlyz Execution: Capable of balancing multiple priorities, managing time effectively, and meeting deadlines while handling multiple tasks simultaneously. Communication & Service: Excellent verbal and written communication skills with a strong focus on providing a high level of professionalism and customer service