yochanaFrisco, TX
Network Voice Consultant
Network Voice Consultant
Network Voice Consultant
yochanaFrisco, TX
12 days ago
Computer Network Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Architects
Apply for this role (opens in a new tab)Job TitleSME Experience: Technical Certification:
- CCVP with at least 10 to 15 years of experience.
- Basic understanding of CUCM & Cisco Unity Connection version 8.x and 9.x.
- Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
- Good understanding of Unity Connection Voice mail services.
- Good understanding of VoIP, MGCP, H.323 and SIP services.
- Good communication skills.
- Open for 24x7 availability.
- Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
- Expert level experience in handling Cisco IP telephony Network Infrastructure.
- Independently resolve tickets within SLA.Adheres to standard operating procedures / work instructions.
- Follow the escalation process.
- Follow the shift hand-over process.
- Update worklogs.
- Update the knowledge base.
- Technically upgrade across versions of environment when required.
- Ticket Monitoring.
- On-call support.
- Opening Bridge Call.
- Key Technologies:
- CUCM & Unity connection 8.x and 9.x.
- SIP, MGCP and H.323 gateways.
- UCCX 8.0 and 9.0 for IMAC's.
- Basic scripting knowledge of UCCX 8.0 & 9.
Also on the board Same function, level within a rung
Level
Senior
Location
Frisco, TX
Occupation
Computer Network Support Specialists
Industry
Computer Systems Design Services
Posted
12 days ago