Requisition Customer Service Representative (Onsite)
Requisition Customer Service Representative (Onsite)
intelogixEl Paso, TX
yesterday
$15.00/hour
Customer Service RepresentativesReceptionists and Information ClerksSales and Related Workers, All Other
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Business Support Services
Apply for this role →Customer Service Representative Inte Logix is seeking a Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.
At Inte Logix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at Inte Logix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customer service?
Do you have extraordinary communication skills?
What's in it for YOU?
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
Early access to earned wages via Pay Activ
Access up to 50% of earned wages (capped at $500 per pay period)
Salary Range:
Starts at $12.00 - Up to $15.00/hour pay is determined by scope of responsibility within the role, your experience, location and other job related factors
Responsibilities:
Serve as the primary point of contact for customers via phone
Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
Maintain a thorough understanding of products, services and policies to effectively assist customers
Accurately document customer interactions and transactions across all tools/platforms
Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
Strive to exceed customer satisfaction goals and performance metrics
Continuously seek opportunities to improve the customer experience and streamline processes
Stay updated on product knowledge and industry trends to better assist customers
Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
Qualifications:
What We Look for in a Candidate:
Must be 18 years of age or older
High School Diploma or equivalent
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Typing Assessment required
Schedules vary based on job related factors
Superb attendance, so you can be there when our customers need us
All job offers are contingent upon:
Completion of drug screen
Completion of background check
Required to register fingerprints (if applicable)
Also on the board Same function, level within a rung
Level
Junior
Salary
$15.00/hour
Location
El Paso, TX
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday