fujiiryokiIndustry, CA
Ecommerce Sales & Customer Experience Representative
Ecommerce Sales & Customer Experience Representative
Ecommerce Sales & Customer Experience Representative
fujiiryokiIndustry, CA
yesterday
Sales and Related Workers, All OtherCustomer Service RepresentativesSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
Furniture RetailersAll Other Home Furnishings RetailersCosmetics, Beauty Supplies, and Perfume Retailers
Apply for this role →Description:
POSITION OVERVIEWUnder the direction of the eCommerce Manager, the Ecommerce Sales & Customer Experience Representative is someone who manages day-to-day e-commerce sales, operations, and logistics in accordance with company policies and procedures. This role will be responsible for executing the operating procedures for the ecommerce business related to the selling process and guidelines for chat and phone sales, sales process, logistics & fulfillment process.
RESPONSIBILITIES:
Sales & Operations DutiesDrive ecommerce sales via chat, phone, and general follow up on leads Provide exceptional customer service during the shopping and fulfillment process Demonstrate excellent communication skills both internally and externally to our customers Deliver industry-leading customer experience deserving of positive reviews via business and product reviews Work hand-in-hand with our logistics teams to reduce turnaround delivery times, and identify the best delivery method for each customer Willing to participate in other sales offerings, ie: virtual video conference sales calls with customers directly Additional Duties Comfortable reporting and quantifying functions of the process, experience of the customers, as well as other ad hoc areas of the ecommerce function. Other projects as needed.
Requirements
Education: High School degree or equivalent required
Advanced degree or certification preferred
Experience Requirements:
- Minimum of 2 years work experience navigating e-commerce sales environments
- Previous experience working in retail sales
- Prior work experience with logistics involving retail fulfillment processes
Experience with comparison shopping, negotiating, presenting quotes, and closing deals with consumers.
BENEFITS & PERKS: Medical, dental, and vision insurance
Company-paid life insurance and AD&D coverage 401(k) retirement savings plan Paid time off (PTO)FSA and HSA options Employee product discounts, wellness resources, and employee assistance programs Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.
Also on the board Same function, level within a rung
Level
Mid
Location
Industry, CA
Occupation
Sales and Related Workers, All Other
Industry
Furniture Retailers
Posted
yesterday