Customer Success Training Specialist

About the job: As a Customer Success Training Specialist at Mango Apps, you will play a pivotal role in ensuring the successful implementation, adoption and utilization of the Mango Apps Platform among our customers. Working closely with Customer Success Managers, you will be responsible for training Mango Apps administrators, equipping them with the essential knowledge and skills needed to leverage the platform effectively.

Key Responsibilities: Develop a deep understanding of Mango Apps’ features, functionalities, and use cases Design and deliver engaging virtual training sessions tailored to customer needs and use cases Create outstanding training videos for our Community LMS, focused on clear, self-paced learning of product features and workflows Develop and maintain a comprehensive library of training content, including presentations, guides, and interactive resources Continuously update training materials as new product features and enhancements are released Collaborate with Customer Success Managers to seamlessly integrate training into the customer onboarding process Host recurring training webinars for Mango Apps administrators and users Monitor training effectiveness through feedback and engagement metrics, and optimize content accordingly Stay informed on best practices in training, adult learning, and employee experience platforms Provide ongoing learning support to customers post-implementation through targeted training content and sessions

Basic Qualifications: Bachelor’s degree in Education, Instructional Design, Communication, or a related field 3–5 years of proven experience delivering virtual training sessions, preferably within a SaaS company serving enterprise B2B customers Demonstrated ability to create engaging training videos and self-paced learning content using tools such as Camtasia, Loom, Power Point, or Google Slides Familiarity with employee experience platforms and modern learning management systems (LMS) Strong verbal and written communication skills with the ability to simplify complex technical concepts Excellent organizational skills, attention to detail, and ability to manage multiple projects Customer-first mindset with a passion for driving product adoption and customer success Comfortable working independently and collaboratively in a cross-functional, fast-paced environment Must-have Cultural Attributes Entrepreneurial: You thrive in a creative and agile environment, and you’re excited by the chance to play a significant role All-In: Fully committed to excellence and team success Passionate: You must be excited about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition Go-getter: Thrive in a startup environment and have a “whatever it takes” approach to accomplishing goals

Why Join Us? You are ready for your next challenge You want to work in an agile environment where your contribution matters You are passionate about technology and believe that digital workplace transformation is a massive opportunity What is working at Mango Apps Like? Individual initiatives, accountability, and driving outcomes are key to success. Teamwork, diversity, and work-life balance are celebrated. Your career at Mango Apps is defined by you—your growth has no limits. At Mango Apps, we believe in supporting and investing in top talent. If you're ready to push the boundaries of AI-powered workplace solutions, apply today! Seniority level Mid-Senior level Employment type Full-time Job function Training and Marketing Industries Software Development