Learning & Development Manager

POSITION SUMMARY: The Learning & Development Manager owns how Inspected teaches — to new contractor clients learning our platform and to the internal teams who run it. This role sets the training strategy, builds and scales the curriculum, and develops the people who deliver it, so every client and every new hire ramps quickly, accurately, and compliantly. The right person is a builder and a coach: someone who can turn a process that lives in someone's head into a program, a measurable standard, and a repeatable habit — and who can lead others to do the same as Inspected grows into new states and new roles.

WHAT YOU'LL DO: Own the learning and development strategy for Inspected, covering contractor client onboarding, internal onboarding, and ongoing skills trainingBuild and maintain a training roadmap tied to company growth, new markets, new roles, and platform releasesSelect, implement, and manage learning tools and platforms (LMS, video, knowledge base) to deliver and track trainingDefine success metrics for training — time to proficiency, completion, client activation, and quality — and report results to leadershipContractor & Client TrainingDesign and oversee onboarding training for new contractor clients, covering how to submit requests, use Permit Hub, and work with Inspected's virtual inspection processEnsure training materials — guides, walkthroughs, and FAQs — are clear, current, and reduce the number of basic questions new clients need to ask supportLead live and virtual training sessions for key accounts and use client feedback to continuously improve the programInternal Team Training & EnablementCreate and run onboarding and ongoing training for Permit Coordinators, Customer Support Specialists, Inspectors, Sales, and other operational rolesPartner with department heads to identify skill and process gaps and build targeted programs and refreshers in responseDevelop manager and trainer toolkits, including structured interview and onboarding templates, so training is consistent regardless of who delivers itWork with the Compliance team to ensure training reflects current regulatory standards across every active jurisdictionTeam Leadership & CollaborationManage, coach, and develop the training team, setting clear goals and holding regular one-on-onesPartner with the Head of HR on employee development, career paths, and company-wide culture initiativesManage training budgets, vendors, schedules, and multiple projects simultaneously in a fast-paced start-up environmentUse HubSpot CRM and Microsoft Office Suite to track training activity, follow-ups, and reportingWHAT YOU BRINGBachelor's degree or equivalent experience; minimum of four years of experience in training, learning and development, or enablement, including at least one year leading a team or programProven ability to design, deliver, and measure training programs for both external customers and internal teamsAbility to research, analyze, and turn complex processes into clear, well-written training materialsStrong leadership, coaching, and communication skills, with the ability to work effectively with contractor clients and all levels of the organizationHighly organized and detail-oriented, able to manage multiple priorities in a dynamic environmentStrong computer skills including the Microsoft Office Suite, CRM systems such as HubSpot, and learning platformsPreferredExperience in construction, permitting, inspection, or a related fieldFamiliarity with Private Provider or municipal compliance processesExperience implementing an LMS or building a training function from the ground upWHY JOIN INSPECTEDCompetitive compensation commensurate with experienceUnlimited PTO policyHealth benefits and 401(k)A front-row seat to one of South Florida's fastest-growing tech companies A collaborative, high-energy culture that values clarity, initiative, and impactReal ownership over how new clients and new hires experience Inspected for the first timeSUPERVISORY RESPONSIBILITIESThis position manages the Training Specialist and any additional training team members as the team grows. TRAVELThis position may require up to 10% travel to support onboarding, training sessions, and compliance audits.