virtual vocationsNew York, NY
AI-Native Client Success Manager
AI-Native Client Success Manager
AI-Native Client Success Manager
virtual vocationsNew York, NY
5 days ago
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales ManagersCustomer Service Representatives
Apply for this role (opens in a new tab)Owning the full client lifecycle, the full-time AI-Native Client Success Manager will manage client accounts from onboarding through renewals and expansion, utilizing AI tools to enhance client experiences in a remote work environment.
Key responsibilities:
Manage client relationships throughout the onboarding, engagement, adoption, retention, and expansion phases
Utilize AI tools to research client needs, troubleshoot challenges, and develop AI-assisted workflows to streamline processes
Monitor client health metrics and implement proactive strategies to improve client adoption and retentionRequired qualifications 5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization
Experience in e-commerce, particularly with DTC brands or online merchants
Demonstrated hands-on experience using AI tools such as ChatGPT or similar LLMs to enhance workflows
Strong understanding of client onboarding, retention, and account expansion strategies
Ability to independently research problems and evaluate AI-generated information for practical solutions
Also on the board Same function, level within a rung
Level
Senior
Location
New York, NY
Occupation
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Industry
Custom Computer Programming Services
Posted
5 days ago