Retail Store Manager

Pay: Competitive, based on experience 12-Location, High-Performing Franchise Network Were a top-performing network of 12 UPS Stores seeking a strong Store Manager who thrives in leadership, operations, team development, and customer experience. Youll run the daily performance of a center while being supported by an Operations Manager, Unit Managers, and structured systems. This is a long-term career role with real advancement not a typical retail job. Why This Opportunity Stands Out Youll step into an organization with: A dedicated support structure (Ops Manager + Unit Managers)Strong training, coaching, and development programs Clear operational standards, systems, and KPIsConsistent mentorship and real visibility into multi-unit operations Growth opportunities toward Unit Manager, Multi-Unit Leader, or specialty ops roles What Youll Be Responsible For Leadership & Team Development Coach, train, and mentor team members to hit performance goals Build an accountable, engaged, high-energy culture Participate in hiring, onboarding, and ongoing coaching Operational Excellence Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns Maintain store standards, compliance, and cleanliness Execute daily workflows and ensure smooth store operations Sales & Customer Experience Drive upselling, engagement, and customer satisfaction Improve key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals)Ensure every customer receives a premium UPS Store experience Business & Performance Management Analyze performance reports and implement improvements Control labor, supplies, inventory, and operational costs Set daily priorities and maintain strong store execution Who Thrives in This Role You may come from: Retail management Hospitality or service leadership Logistics or shipping operations Customer service leadership Assistant manager or manager roles in fast-paced environments Ideal candidates are: Strong communicators Naturally great coaches Confident decision-makersKPI-driven Positive, reliable, and customer-focused

What We Offer: A structured, supported management environmentA high-performing, well-resourced network Clear career path & opportunities for advancement Training, coaching, and ongoing development Competitive pay based on experience Ready to Lead With Us? If youre a strong leader with operational discipline and you want to grow within a multi-unit environment, wed love to connect. Apply today or message us to learn more.