Head of Customer Success Fintech & Tokenization (Remote)

Prime Ledger is seeking a Head of Customer Success to lead the client journey for institutional and corporate clients in a fully remote role. You will supervise onboarding, define success plans, and manage ongoing relationships to drive client satisfaction, retention, and expansion across multiple time zones. You will design scalable processes, metrics, and playbooks, mentor the CS team, and collaborate with product, sales and operations to address client needs in a fast-paced, regulated fintech