Voice Technician

Key responsibilities: Troubleshoot and mitigate reported issues Provide guidance and support to end users Oversee the support and business as usual tasks Handle incident and service requests and resolve within the agreed Service Level Agreement Diagnose faults and provide complete resolution to customer satisfaction Ensure systems are optimally configured Ensure asset management and inventory are kept up to date Identify/recommend infrastructure upgrades and improvements Perform routine system administration and maintenance on remote locations with no impact to the business Skills & experience Proven experience working in a similar position Experience and knowledge of Cisco Unified Contact Center Enterprise, Call Recording, Voice Conferencing and Collaboration Background with Corporate Telephony - Cisco Call Manager, Cisco Unity Voicemail, Voice Gateways Strong experience with physical phone devices and client voice/UC applications Good knowledge and understanding of Voice network system requirements and standards Background in Data Network technologies such as routers, switches and firewalls is a plus Experience of Protocols: TCP/IP, IP subnetting, VLAN's, Ethernet, DHCP, DNS, QoS, SIP, H.323 Equal Opportunities Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application.