Helpdesk Support Technician

Job Description: Help Desk Support Technician Managed Services Provider looking for an individual that has a passion for IT and Technology with an Excellent Customer Service skillset. Candidate should be self-starter, organized, detail orientated and have a desire to grow within the organization. As a member of our support team, this position is responsible for Multi-level IT support to our customers. Candidate should be able to answer, evaluate, and prioritize tickets, assist/lead Team members, while ensuring the customer needs will be met. Strong Customer Service is a must. Position is based in Las Vegas, Nevada. Local Candidates only. Position requires On-Prem, no remote work from home applicants, please. Job Duties and Responsibilities:· Maintain, Support, and Manage multi-site Windows environments, including builds and migrations.· Provide direct interaction with end user customers and multi-level technical support to resolve Server, Network, Application and Internet issues.· Identify and escalate situations requiring urgent attention.· Ensure proper Help Desk policies and procedures are being followed.· Maintain working knowledge of industry trends and support best practices.· Work with other team members to rollout hardware and software upgrades; test/implement new equipment and services.· Be able to multi-task with heavy caseload and respond to user requests in a timely fashion.· Provide timely, efficient, and friendly customer service to all end users; display effective customer relations skills to enhance satisfaction. Must ensure proper and accurate communication at all times ensuring customer is aware of incident activity, updates and closure.· Proactively notify Help Desk/Service Manager of potential issues, concerns or other problems that may impact or involve a larger group of users. Requirements/Experience:· Exceptional customer service support and interpersonal skills are required.· Analytic and problem-solving skills.· Experience with Active Directory, Group Policy Management, Hyper-V, VMware, IIS, Power Shell, Microsoft Exchange Server.· Experience with Cloud Solutions and Hosted Environments.· Experience with Microsoft 365 and Google Workspace.· Working knowledge of Server automation and scripting.· Working knowledge of Windows and MAC operating systems.· Working knowledge of LAN/WAN/VLAN/VPN.· Experience with Auto Task/DATTO or other helpdesk/service tracking systems a plus.· Able to work independently, take responsibility with initiative, problem solving and technical writing skills.· Ability to work a flexible schedule and extended work hours as required based on current projects· Excellent written/spoken communication skills \nCompany