Business Relationship Manager

Application Deadline The expected ENTRY pay range for this position based on experience and equity within the Judicial Branch is $67,500.00 to $83,125.00.We offer generous paid time off, paid sick leave, and 10 paid holidays! We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance. Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer. Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program. Applicants must currently reside in Arizona or be willing to relocate to Arizona by the time of hire. *****H-1B visa etc.).The Business Relationship Manager acts as a liaison between Court Technology Services (CTS), Judicial Branch departments and divisions, justice partners, and relevant technology service and solution providers. The role builds trusted relationships, develops an understanding of assigned business areas, maintains visibility into their portfolio of technology-related needs and initiatives, and helps business partners navigate CTS intake and delivery processes. Business Relationship Managers facilitate initial discovery, translate business needs into clear technology-related requests, connect appropriate stakeholders, and support communication and follow-through while maintaining accountability with the responsible business, technical, analysis, project, product, or operational owner. The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair, and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public's trust and confidence in the Judicial Branch. Bachelor's degree in Computer Science, Management Information Systems, Business Administration, Project Management, or a related field_ Three (3) years of experience in project management, systems analysis, systems design, systems programming, business relationship management, business analysis, or the oversight of programs and services at the Judicial Branch Business relationship management, customer engagement, and relationship lifecycle practices Business process analysis, initial discovery, high-level requirements gathering, and business case development Demand intake, portfolio management, prioritization, and technology governance concepts Project, product, service management, organizational change, and technology delivery lifecycle concepts Information technology services and applicable cybersecurity, data privacy, accessibility, and records-management considerations Building and sustaining trusted, professional relationships with leaders, staff, justice partners, vendors, and technology teams Facilitating discussions and cross-functional meetings to clarify business needs, outcomes, constraints, and stakeholder expectations Translating business needs and operational context into clear, business-friendly and technology-ready language Analyzing and documenting portfolio, intake, business case, status, risk, decision, and value information Communicating clearly and managing multiple relationships, priorities, commitments, and follow-up activities Distinguish a stated request or proposed solution from the underlying business need and guide partners through established CTS intake and governance processes Coordinate effectively with business, technical, analysis, project, product, and operational owners while maintaining clear role and accountability boundaries Identify risks, dependencies, competing priorities, cross-functional impacts, and unresolved decisions and elevate them through appropriate channels Exercise sound judgment, support transparent prioritization, maintain confidentiality, resolve conflict constructively, and work effectively at all organizational levelsserves as a liaison and trusted advisor regarding technology-related needs and services. Maintains an assigned relationship and technology portfolio and conducts regular reviews with business partners to understand priorities, needs, planned changes, service concerns, active initiatives, and follow-up commitments. Helps business partners navigate CTS services, intake channels, governance, and decision processes and communicates relevant capabilities, standards, constraints, and planned changes. Facilitates initial discovery, distinguishes the underlying business need from a proposed solution, and documents high-level objectives, scope, stakeholders, value, risks, dependencies, constraints, and expected outcomes. Supports demand classification, business case development, and portfolio prioritization by presenting documented value, urgency, risk, dependencies, mandates, organizational impact, and alignment with Branch and CTS objectives. Coordinates with business owners, Business Analysts, Project Managers, Product Owners, technical teams, service owners, vendors, and other subject-matter experts and transitions approved work to the appropriate delivery roles. Maintains portfolio-level visibility into initiative status, risks, decisions, dependencies, stakeholder impacts, and expected outcomes and communicates validated information to business partners. Identifies cross-department needs, risks, dependencies, competing priorities, and unresolved decisions and connects or escalates them through appropriate channels. Represents documented business needs and service impacts in CTS planning and governance discussions and communicates decisions, rationale, next steps, and ownership to affected partners. Supports organizational readiness by helping identify affected stakeholders, business impacts, communication and training needs, and adoption concerns. Supports benefits realization and continuous improvement by following up on intended outcomes, identifying trends or service gaps, and preparing concise reports and recommendations. The job may involve using hands for tasks such as typing, handling objects, or operating tools, as well as reaching with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Judicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances. All Judicial Branch offers of employment and continued employment are contingent upon passing a thorough background and/or fingerprint check. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside. The Judicial Branch of Arizona in Maricopa County participates in the State Retirement systems ASRS or PSPRS. As such, mandatory membership for all full-time employees includes payroll deducted contributions consistent with each retirement system's requirements. Judicial Branch facilities are located throughout Maricopa County.