yochanaSeattle, WA
Salesforce Service Cloud Developer
Salesforce Service Cloud Developer
Salesforce Service Cloud Developer
yochanaSeattle, WA
Apply for this role (opens in a new tab)5 days ago
Salesforce Service Cloud DeveloperA Salesforce Service Cloud Developer with Kafka integration experience builds real-time, event-driven customer service workflows using tools like Salesforce Platform Events, the Pub/Sub API, and external Kafka clusters. Key Technical Skills Salesforce: Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs. Integration: Apache Kafka (Producers, Consumers, Topics, Kafka Connect), gRPC, event streaming patterns.
Certifications: Salesforce Platform Developer I / II, Service Cloud Consulta
Core Responsibilities:
- Event-Driven Architecture: Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.
- API & Middleware Utilization: Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce.
- Custom Apex & Lightning Development: Write Apex triggers, LWC (Lightning Web Components), and Flows to publish or consume event messages inside Service Cloud.
- Service Cloud Core SkillsCase Management: Customizing cases, entitlements, SLAs, and knowledge bases.
- Routing & Console: Configuring Omni-Channel, skill-based routing, and the Service Console workspace.
- Automation: Building complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).AI Tools: Integrating modern features like Einstein Bots or Agentforce conversational tools
- Integration ExperienceAPI Development: Connecting external systems using REST and SOAP APIs.
- Telephony & Chat: Implementing CTI (Computer Telephony Integration) and third-party chat tools like AWS.Real-Time Data: Using Platform Events and middleware to exchange live data securely.
Also on the board Same function, level within a rung
Level
Senior
Location
Seattle, WA
Occupation
Software Developers
Industry
Custom Computer Programming Services
Posted
5 days ago