Customer Service Representative

Essential Job Functions: Responds to all telephone, walk-in, and electronic inquiries for assistance. Tracks and monitors service requests to ensure each is accurate, completed and closed in a timely manner. Creates meeting reservations and configures conference rooms in accordance with individual requests. Provides support to conference center attendees to include identifying supplies needed, operating equipment, and conference set-up and breakdown. Ensures conference rooms are clean and void of classified materials at the end of the day. Performs other administrative duties, as needed.

Education & Experience: High School Diploma or GED.Minimum of one (1) year of recent experience working at a customer service center. Must be proficient in the use of Microsoft Office, primarily Word and Excel.

Knowledge & Skills: Strong interpersonal skills to maintain effective working relationships with team and customers. Good oral and written communication skills sufficient to respond to customers' routine questions in a clear and concise manner. Ability to manage own activities and workflow under tight deadlines. Ability to apply a strong customer focus orientation to understand customer requirements and suggest and implement solutions. Ability to ensure that management, co-workers, customers, and stakeholders are kept informed.

Security Clearance: Active Top Secret SCIIntrepid Acquisition Holdings, LLCIntrepid Acquisition Holdings, LLC. ("IAH" and/or "Company") and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.