Senior Help Desk & IT Service Delivery Lead

Booz Allen Hamilton in Austin is seeking a Help Desk Specialist to manage delivery of digital solutions and provide technical assistance to end-users across mission systems. You will oversee staff, triage requests, and ensure issues are resolved to support clients' goals. The role emphasizes customer service, problem-solving, and training. Candidates should have extensive IT experience, Windows Server, and ability to develop training materials, with a focus on security and compliance.