German Customer Service Agent

Key responsibilities: Handle customer service inquiries and manage incoming calls and chats Provide accurate information and resolve customer complaints within designated time limits Maintain records of customer interactions and collaborate with the Operations Department as needed Required qualifications: High proficiency in German (oral & written) and fluency in English, Spanish, or Portuguese Previous experience in User Support or Customer Service roles Experience using Zendesk is preferred Strong organizational and time-management skills Ability to adapt to changing circumstances and work collaboratively in a team environment