indiana members credit unionIndianapolis, IN
Call Center Member Service Representative
Call Center Member Service Representative
Call Center Member Service Representative
indiana members credit unionIndianapolis, IN
Apply for this role →8 days ago
Member Service Representative Purpose: Answer incoming phone calls. Provide a variety of service functions with excellent member service.
Responsibilities and Duties:
- Answer telephone calls and process members transactions as requested
- Answer individual questions or help members with problems regarding their account
- Open and close various types of accounts, certificates, etc. by online, mail, fax, and email
- Process wire transfers by mail, fax, and email
- Mail or overnight check withdrawals from members' accounts
- Order checks and debit cards, process stop payments, mail statements and histories
- Provide help with online banking, reset PINs and passwords
- Post mail deposits and mail payments
- Assist branches with problems in the phone center
- Scan checks, transaction tickets, membership agreement forms, etc.
- Other duties as assigned
Education and Experience:
High School Diploma or Equivalent 6-12 Months with Call Center or financial institution experience Completion of Indiana Members Credit Union Internal Training
Also on the board Same function, level within a rung
Level
Junior
Location
Indianapolis, IN
Occupation
Customer Service Representatives
Industry
Credit Unions
Posted
8 days ago