(USA) Overnight Stocking Coach, Non-Complex, Management

Position Summary: Leads and develops teams effectively by teaching, training, and actively listening to associates touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations utilizing technology and business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives such as community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high‑quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating profit & loss statements, managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties, providing recognition, setting clear expectations, and promoting a belonging mindset in the workplace. Recruits and develops qualified associates to meet staffing needs and achieve company growth potential. Coordinates and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability, measuring progress, and demonstrating adaptability and continuous learning. Ensures compliance with company policies and procedures, supports company mission values, and upholds standards of ethical conduct by implementing action plans, utilizing and supporting the Open Door Policy, and providing guidance on applying these in business processes and practices. Promotes respect for individuals by building high‑performing teams that embrace differences, fostering belonging, and creating a workplace where associates feel seen, supported, and connected. Works collaboratively, builds strong relationships, and communicates with impact and positivity. Act with integrity by maintaining and promoting the highest standards of ethics and compliance, modeling Walmart values, holding oneself and others accountable, and supporting Walmart’s goal of becoming a regenerative company. Serve customers and members by delivering results while putting the customer first, adapting to how and when customers shop, and applying the EDLP and EDLC business models to all plans. Makes decisions based on data insights and analysis, balancing short and long‑term priorities, and considering all stakeholders. Strive for excellence by displaying curiosity, encouraging learning from mistakes, adopting new technologies and skills, and supporting others through change. Responsibility Summary Lead, train, and develop teams while establishing clear expectations and providing feedback. Model exceptional customer service and implement process improvement initiatives. Drive financial performance through analysis of profit/loss, budgeting, forecasting, and expense control. Supervise and develop associates through hiring, training, recognition, and mentorship. Coordinate job‑related activities, build stakeholder relationships, and track goal achievement. Ensure compliance, ethics, and application of the Open Door Policy. Promote respect, belonging, and diversity within the workplace. Maintain integrity and uphold Walmart values across all functions. Serve customers first and make data‑driven decisions. Encourage continuous improvement and embrace technological advancements.