cdwDenver, CO
Senior Voice Engineer
Senior Voice Engineer
Senior Voice Engineer
cdwDenver, CO
today
Computer Systems Engineers/ArchitectsTelecommunications Engineering SpecialistsComputer Network Support Specialists
Telemarketing Bureaus and Other Contact CentersComputer Systems Design ServicesTelephone Answering Services
Apply for this role →Genesys Cloud Engineer Remote 3-6 month contract Are you a contact center technology expert with deep experience in Genesys Cloud and enterprise voice platforms? We're seeking a Genesys Cloud Engineer to support, enhance, and optimize a large-scale contact center environment. This role is ideal for an engineer who thrives troubleshooting complex telephony issues, designing call flows, and improving customer experience through reliable contact center solutions.
What You'll Do:
Administer, configure, and support Genesys Cloud CX, Genesys Engage, or PureConnect environments.
Design and maintain contact center solutions including IVRs, call routing, queues, and skills-based routing.
Configure and support SIP trunking, voice gateways, telephony integrations, and VoIP infrastructure.
Troubleshoot complex voice quality, call routing, signaling, and connectivity issues.
Analyze SIP and RTP traffic to identify and resolve service disruptions.
Collaborate with business stakeholders to implement contact center enhancements and new capabilities.
Perform upgrades, migrations, integrations, and ongoing platform maintenance.
Monitor system performance and proactively optimize reliability and user experience.
Support contact center reporting, analytics, and operational improvements.
Partner with networking, infrastructure, and application teams to resolve cross-functional issues.
Maintain technical documentation, architecture diagrams, and operational procedures.
Participate in on-call support and incident response activities as needed.
Required Qualifications:
3+ years of experience supporting Genesys contact center technologies.
Hands-on experience with one or more of the following:
- Genesys Cloud CXGenesys Engage
- Genesys Pure
- ConnectStrong understanding of:
- SIP (Session Initiation Protocol)RTP (Real-Time Transport Protocol)IVR design and configuration
- VoIP architecture and troubleshooting
Experience diagnosing and resolving complex voice quality, telephony, and routing issues.
Knowledge of contact center operations and customer experience technologies.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication abilities.
Preferred Qualifications:
Genesys Certified Professional (GCP) certification.
Experience with cloud contact center migrations and transformations.
Knowledge of workforce management, call recording, and quality assurance solutions.
Understanding of networking fundamentals including DNS, TCP/IP, firewalls, and load balancing.
Experience integrating contact center platforms with CRM, ticketing, or third-party applications.
Familiarity with AWS and/or Azure cloud platforms.
Key Skills: Genesys Cloud CX
- Genesys Engage
- PureConnect
- SIP
- RTP
- IVR Design
- Call Routing
- VoIP
- Telephony Infrastructure
- Contact Center Operations
- Incident Management
- Root Cause Analysis
- Network Troubleshooting
- Cloud Contact Center
Why Join Us?
You'll play a key role in delivering reliable, scalable, and high-performing contact center solutions that directly impact customer experience. This position offers the opportunity to work with modern cloud communications technologies, enterprise-scale voice environments, and cross-functional teams focused on innovation and operational excellence.#Genesys Cloud #GenesysCX #Contact Center #VoIP #Telephony #Cloud Engineer #Infrastructure Engineer #CXTechnology #Hiring #RemoteJobs
Also on the board Same function, level within a rung
Level
Senior
Location
Denver, CO
Occupation
Computer Systems Engineers/Architects
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today