wayfairMadison, WI
Remote Customer Service Manager II: Lead & Improve Teams
Remote Customer Service Manager II: Lead & Improve Teams
Remote Customer Service Manager II: Lead & Improve Teams
wayfairMadison, WI
18 days ago
Telemarketing Bureaus and Other Contact CentersAdministrative Management and General Management Consulting ServicesOther Management Consulting Services
Apply for this role →Wayfair in Madison, USA, seeks a Customer Service Manager II to lead a large agent group and drive performance, quality and customer satisfaction. You will manage a multi-director team, report on KPIs, and partner across departments to deliver value.
The role requires a Bachelor's degree, 3+ years of people management, and strong analytical and communication skills, with SQL literacy to support reporting and improvements.
Also on the board Same function, level within a rung
Level
Mid
Location
Madison, WI
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
18 days ago