Security Support Specialist - Systems

Security Support Specialist - Systems Apply: Coppell, TX (Corporate): Full time: Posted Today: R-1012824Job Description:The Security Support Specialist (SSS) is responsible for the day-to-day administration, support, and coordination of the company's physical security technologies, including access control, video management (VMS), and burglary alarm systems. The role also assists the Director – Security and the Security Team with store and corporate physical security operations, including vendor management, security guard management, budgeting/invoice management, physical security technology auditing, troubleshooting, and administrative support. This role will work with law enforcement, legal, facilities, security personnel, stores, and others on a wide range of security topics.Essential Responsibilities* Manage the daily operation and support of access control, video management (VMS), and burglary alarm systems, including maintenance, repair, and replacement programs.* Be a first responder to store, operations and corporate security needs.* Provide administrative support for all store security equipment and security personnel.* Assist in providing premium cost-effective security equipment and programs.* Manage and fulfill video evidence requests from internal partners, law enforcement, legal counsel, and other authorized parties.* Act as a liaison between vendors and field operations.* Aids in the implementation of security plans as necessary to include emergency response, crisis and incident management, physical security, and information protection.* Assist with and maintain vendor relations and associated expense control.* Liaison between Security and IT/Networking.* Assist Legal, Risk, and Licensing as necessary.* Monitor, report, and address false alarm activations and fines.* Monitor, report, and address security camera/burglary/fire alarm equipment problems and issues.* Assist in monitoring/reviewing billing to ensure accuracy and timeliness.* Assist in researching disputes in billing and service issues.* Provide continual field coaching and support on proper use and care of all security equipment.* Provide video documentation upon request to law enforcement and internal departments.* Provide support in response to robberies, burglaries, security guard deployment, and other security needs.* Gain and maintain knowledge of industry trends, current security issues, and related technology.* Perform other duties and special projects as assigned.Minimum Experience and Qualifications* College/Technical degree/certificate desired or a minimum of 2 years applicable experience.* Proficient in Microsoft Excel, Word, and PowerPoint.* Requires strong multitasking and organizational skills.* Demonstrated exposure to physical security systems, operations, or programs, with the ability to expand technical knowledge.* Network/technical environment experience required; experience with Video Management Systems (VMS) is highly regarded.* Genetec knowledge or certification highly regarded.* Excellent interpersonal skills.* Excellent verbal and written communication skills with strong attention to detail and organization.* Authorization to work in the U.S. is required.* Potential need to work flexible hours and be available to respond on short notice to include nights, weekends and holidays to support field operations and security.* Able to accommodate a flexible, non-traditional work schedule, including rotating workweeks based on business need.* Maintain strict confidentiality and professionalism while handling sensitive information.* Able to maintain a professional appearance.WHAT'S IN IT FOR ME?:Dave & Buster's is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.* Exclusive discounts on food and games at D&B & Main Event* Paid Time Off (PTO) that increases with tenure* 11 Company Holidays (Including your Birthday) & 2 Floating Holidays per year* Medical, dental, vision and voluntary benefits* Part Time/Full Time benefits available* Sub Benefits:* Livongo and Telehealth benefits* 401k with company match following 6 months of employment* Buster's Legacy Fund (Supports Team Members during difficult Times)* Employee Assistance Program (EAP) Offerings* Work out facility on-site* Employee Power Card | Free Video GamesWe work hard, play hard and have FUN!Salary Range:40620-54160