Embroidery Service Manager

Job Description: ADMINISTRATIONMaintain a production schedule & processing of orders as required by due dates Maintain folders on each design with detailed information as to thread colors used on various colors of garments, hooping location, fonts & size of text used for names, emb fees charged, etc Train & Implement more efficient procedures & look for new products to improve our embroidery processes & quality of embroidery At the end of each day, check to see what orders were finished, what new orders came in, any rush orders received & plan the production schedule for the next day. PRODUCTIONStaging - remove all plastic bags, clips, tissue paper etc from garments, sort by size & colors & lay out on table to be ready for hooping Provide design/emb machine production sheets for thread color sequences to be entered into emb machine Set up for production of names, flight patches, guidons, etc. For maximum efficiency, orders should be reviewed & prepared ahead of time so when machine is finished running the current order, the next order has been prepared & is ready to start. Running of specialty products/orders on emb machines Flight patches, names for backs of hats, names on garments, pennants ordered, function badges, etc Isabel handles: Name tapes, helmet bands, etc. QUALITY ASSURANCEQuality control/inspection of items prior to packing Remove excessbacking & stray threads from garments after embroidery completed Fold & pack embroidered items by size & arrange in an organized manner to increase the perceived value to the customer Provide sew outs for customer approvals SALES STAFF SUPPORTProvide stitch count quotes Advise on embroidery fees based on quantities ordered Checking orders for all necessary information needed-if missing information, check with sales person for missing information needed MAINTENANCEGeneral maintenance on emb machines (daily oiling & cleaning)Schedule repairs on emb machines with technician when needed (Ken Evans) PROCUREMENTEmail digitizing company detailed instructions for new designs Receiving of embroidery products & supplies to fill orders –verify that quantities, colors, sizes, styles, etc. match what is listed on the orders