iws groupNew York, NY
New York Customer Insights Representative
New York Customer Insights Representative
New York Customer Insights Representative
iws groupNew York, NY
yesterday
Customer Service RepresentativesRetail SalespersonsMarket Research Analysts and Marketing Specialists
Marketing Research and Public Opinion PollingOther Scientific and Technical Consulting ServicesOther Services Related to Advertising
Apply for this role →ob Summary: We are seeking detail-oriented and observant individuals to join our team as Shopper Insights Associate. As a Client Insights Associate, you will visit retail stores, restaurants, or service providers posing as a regular customer to evaluate the quality of service, cleanliness, product knowledge, and overall customer experience. Your feedback will help companies improve their customer service and operational standards.
AGES: 21-25 required due to Bars Program regulations.
Key Responsibilities:
Visit assigned locations (or complete online/phone assignments) and pose as a typical customer.
Observe and evaluate customer service, employee behavior, product availability, cleanliness, and store appearance.
Follow specific assignment guidelines and scenarios provided for each shop.
Record detailed and objective observations in a written report.
Submit completed reports by the specified deadline.
Maintain confidentiality of your role and identity as a mystery shopper.
Requirements:
Excellent attention to detail and observational skills.
Strong written communication skills.
Ability to follow detailed instructions and complete assignments on time.
Access to a smartphone, computer, and reliable internet connection.
Dependability and integrity.
No prior experience necessary training or guidelines provided.
Age 21- 25 Only
Preferred Qualifications:
Entry level experience. Ability to travel to various locations withing NJ and NYFlexibility in scheduling.
Compensation:
- Pay varies by assignment and may include reimbursement for purchases.
- Expense Reimbursement
- Job Types: Full-time, Part-time
Benefits: Flexible schedule
Work Location: On the road
Also on the board Same function, level within a rung
Level
Entry
Location
New York, NY
Occupation
Customer Service Representatives
Industry
Marketing Research and Public Opinion Polling
Posted
yesterday