Technical Support Representative
Technical Support Representative
straiveDenver, CO
3 days ago
Computer User Support SpecialistsComputer Network Support SpecialistsNetwork and Computer Systems Administrators
Apply for this role →Role: Technical Support Representative (TSR) (5 Months Contract)
Experience: 0 to 1 Years
Work Model:
100% Remote (Work from Home).Must Requirement: Must have a dedicated, quiet workspace with high-speed internet connectivity. Own Laptop/Desktop Interview Steps- Assessment test, 1 interview
Job Description:
The Technical Support Representative (TSR) delivers multi-channel customer Service and technical troubleshooting from a remote workspace. Handling phone, live chat, and web tickets, this role focuses on resolving user access issues, guiding product installation, and maintaining high customer satisfaction.
Key Responsibilities:
Multi-Channel Support: Handle incoming calls, chats, and web tickets efficiently from home. Technical Troubleshooting: Solve network connectivity, software downloads, and installation issues. Account Maintenance: Assist users with login problems and password resets. Product Guidance: Provide clear instructions on basic product navigation and features. Ticket Logging: Document detailed logs for every interaction to track query trends.
Required Qualifications
Experience:
0-1 year in technical support, help desk, or customer service. OS Knowledge: Proficiency in Windows Operating Systems and basic networking principles.
Software Skills:
Experience with database navigation and Microsoft Office Applications. Communication: Strong verbal and written English communication skills.
Soft Skills:
Solid interpersonal skills, customer orientation, and strong self-discipline for remote work.
Also on the board Same function, level within a rung
Level
Junior
Location
Denver, CO
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
3 days ago