site leader

Job Summary: The Site Leader is responsible for leading the day‐to‐day operations of a small onsite managed services location (up to a 2‐person site). This role combines print/copy center operations, hospitality services, and customer‐facing site management. The ideal candidate has strong customer service skills, production/print experience, and the ability to manage workflows, supplies, and service quality in a professional office environment.

Key Responsibilities: Lead daily operations of the onsite copy/print center, including printing, binding, and document production. Serve as the primary onsite point of contact for customer requests, issues, and service compliance. Provide hospitality services including conference room setup, beverage service, and cafeteria stocking. Manage incoming and outgoing mail and shipping services. Operate copiers, printers, mail machines, and related office equipment. Monitor and maintain inventory of office supplies and place orders as needed. Coordinate conference rooms and manage basic A/V equipment resources. Train staff and end users on workflow processes and machine operations. Ensure quality, accuracy, and timely completion of all work requests. Create and complete work orders, reports, and required documentation accurately and on time. Monitor payroll time entries and ensure timekeeping accuracy. Assist with minor office moves, vendor coordination, and facility‐related issue reporting. Track service levels, deadlines, and compliance with operational standards. Support shift efficiency, cost control, and material usage. Maintain a professional, customer‐focused environment and positive working relationships.

Requirements: High School Diploma or GED required. Minimum 2+ years of experience in a related field (print services, site operations, facilities, or office services). Experience operating advanced office equipment (copiers, printers, mail machines). Experience delivering training (formal or informal). Strong organizational, multitasking, and time‐management skills. Ability to lead, train, and hold team members accountable. Excellent customer service and communication skills. Comfortable walking throughout the facility and performing minor lifting (up to 50 lbs). Ability to work independently and handle multiple responsibilities.

Work Environment: Professional office setting. Requires standing, walking, bending, reaching, and light lifting. Frequent interaction with internal teams, vendors, and customers. Additional Notes Parking is not reimbursed. No driving required. This is a hands‐on, onsite role requiring strong attention to detail and service excellence.