Network Operations Center (NOC) Technician

Pay Rate: $21 / hour plus Overtime, Medical, Dental and Vision under a W-2 Contract to HireThis person will support 24x7x365 operations of the Network Operations Center (NOC) providing oversight of incoming alerts, notification of support teams and incident managers as required. This role is critical to ensure that the systems are performing reliably to support every business unit. The value of this position as part of a team is to keep IT services available for the business to run and support our customers in their electric and gas energy needs and interacting with the business in paying for those services.

Job Function: The monitoring and support of Corporate and Operational: Computer systems (hardware, software, CPU, file systems) Network infrastructure, including firewalls The monitoring and restart of file systems backups Monitoring and support of problem resolution for batch processing Monitoring and support of processes for SAP applications: SAP-CIS, SAP-FIS, SAP-HR, SAP-WMS, and SAP-AMIThe Monitoring of Telecom infrastructure Answer Third party vendor calls and escalate to support teams Answer EIT support line (2020) after hours, weekends, and holidays Data Center environment monitoring at: Main Office, EMC, TLCDocument and escalation of issues to Support Teams Coordinate with Production Control & Support Teams for critical alerts Support and coordinate scheduled outages Compile and distribute daily Morning Report Compile and distribute Weekly Report Maintain updated NOC Procedures Maintain updated call duty rosters for Support Teams Maintain 24x7x365 coverage Note that if you get hired you must undergo a background check, a driving records check and a drug screening