hertzNorthborough, MA
Part Time Customer Service Associate and Sales Associate
$16.00 an hour
Apply (opens in a new tab)Part Time Customer Service Associate and Sales Associate
Part Time Customer Service Associate and Sales Associate
hertzNorthborough, MA
10 days ago
$16.00 an hour
Passenger Car RentalGeneral Rental CentersOther Commercial and Industrial Machinery and Equipment Rental and Leasing
Apply for this role (opens in a new tab)Customer Service & Sales Associate The Customer Service & Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer's travel and insurance replacements needs.
Wage: $16.00 an hour
What You'll Do:
- Effectively communicate and offer ancillary products and services to enhance customer's travel experience.
- Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.
- Achieve personal sales goals while supporting the goals of the team.
- Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.
- Convert phone shops to reservations and rentals
- Creating a positive customer service experience by listening to and identifying customer needs
- Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
- Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
- Assist customers with various post rental inquiries that involve the rental and billing process.
- Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.
What We're Looking For:
- Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
- Have the competitive drive and confidence to succeed in a commission-based environment.
- Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
- Demonstrate sales, professionalism and interpersonal skills.
- Show a high level of ownership, accountability and initiative.
- Show proven experience of working well within a team.
- Work flexible shifts including weekends and holidays; and work overtime as required.
- Work outdoors during all weather conditions.
- Stand for long periods of time.
- Qualified applicants will have the following:
- A valid driver's license with record in good standing
- Ability to drive and operate vehicles
- Fluency in English 1-2 years of customer service and sales experience.
What You'll Get:
- Up to 40% off the base rate of any standard Hertz rental
- Paid Time OffMedical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. An employer that violates this law may be subject to fines and/or a private right of action for $500 in statutory damages "for each such violation," among other things. *Job Identification 43436 Job Category Operations
Locations 410 Maple Street, Marlborough, MA, 01752, USJob Schedule Part time
Remote NoNumber of Openings 1Regular or Temporary Regular
Also on the board Same function, level within a rung
Level
Entry
Salary
$16.00 an hour
Location
Northborough, MA
Occupation
Counter and Rental Clerks
Industry
Passenger Car Rental
Posted
10 days ago