FINRA Licensed Call Center Supervisor
FINRA Licensed Call Center Supervisor
virtual vocationsNew York, NY
8 days ago
First-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Personal Service WorkersQuality Control Systems Managers
Insurance Agencies and BrokeragesAll Other Insurance Related ActivitiesTelemarketing Bureaus and Other Contact Centers
Apply for this role →Leading a team of Customer Service Representatives in a fully remote capacity, the full-time FINRA Licensed Call Center Supervisor will drive service excellence, ensure compliance with regulatory standards, and foster a high-performance team environment in support of insurance and financial services operations.
Key Responsibilities:
Supervise, coach, and develop a team to deliver exceptional customer support
Ensure adherence to regulatory and compliance standards, including FINRA guidelines
Monitor team performance through KPIs, quality assurance metrics, and call evaluations
Required Qualifications:
Bachelor's degree in Business Administration, Finance, or a related field (or equivalent experience)
Minimum of 3-5 years of experience in customer service, preferably in insurance or financial services
Proven leadership experience with a strong track record of coaching and developing teams
Strong understanding of financial services regulations and compliance standards
Active FINRA licenses, such as SIE, Series 6, Series 7, Series 63, or Series 65/66
Also on the board Same function, level within a rung
Level
Senior
Location
New York, NY
Occupation
First-Line Supervisors of Office and Administrative Support Workers
Industry
Insurance Agencies and Brokerages
Posted
8 days ago