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Revenue Cycle Billing Customer Service Position This position is responsible for performing revenue cycle, training and auditing functions for all patient, client, and third-party billing and operations while supporting the department key performance indicators and the company's mission and goals. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Core functions include: Reviewing processes to ensure adherence to departmental policies, SOPs, regulatory, and payor requirements. Performing quality audits, maintaining audit completion standards, tracking and analyzing quality and production performance. Designing, maintaining, and implementing structured, compliant and competency-based training programs. Partnering with leaders and cross-departmental teams to identify root causes of errors, recommend workflow improvements, and implement efficiencies. Completing and overseeing administrative and operational tasks that support department functions. Demonstrating a high level of critical thinking, innovation, and the ability to adapt to and lead change.
Knowledge, skills and abilities include:
  • Ability to clearly and efficiently communicate complex issues using strong verbal and written aptitude.
  • Working knowledge of billing, insurance, computer systems, and medical billing processes.
  • Excellent mathematical and probability skillsAbility to prioritize and complete multiple tasks
  • Ability to work independently and accurately with high volumes of data and minimal supervision.
  • Exceptional ability to delegate work and provide constructive feedback and guidance to employees.
  • Intermediate working knowledge of Microsoft Office Suite with an emphasis on excel
  • Excellent communication, comprehension, and organizational skillsAbility to train multiple employees with different skill levels and knowledge
Minimum qualifications include: High school diploma or equivalent. Three (3) years experience in a healthcare revenue cycle setting or trainer role. Internal employees must have obtained and continue to maintain the Quest ICD10 certification and external candidates must obtain within 6 months of start date and maintain.
Preferred qualifications include: Additional related education and/or experience.
EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

Also on the board Same function, level within a rung

Level

Mid

Location

Phoenix, AZ

Occupation

Training and Development Specialists

Industry

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds

Posted

yesterday

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