Administrative Assistant

Duration: 08+ Months from projected start date (possible extension)

Must Have: Minimum 2 years of experience in an Administrative Assistant, Program Coordinator, Administrative Coordinator, or similar administrative support role. Minimum 1 year of experience in customer service within an office environment. Experience with data entry, application processing, document verification, and electronic record maintenance.

Job Summary: We are seeking an organized, detail-oriented, and customer-focused Program Coordinator / Administrative Assistant to support the administration and coordination of temporary and event permit programs. The candidate will be responsible for processing permit applications, reviewing documentation, maintaining accurate records, coordinating with internal departments and external stakeholders, and ensuring permit applications are processed according to established policies, procedures, and regulatory requirements. The role also involves handling customer inquiries and complaints, coordinating enforcement-related activities with district departments, managing appointment scheduling systems, and maintaining internal comment and feedback channels. The ideal candidate will have strong administrative, data entry, customer service, communication, and organizational skills, with the ability to manage multiple priorities, resolve administrative issues, and work independently in a fast-paced government or regulatory environment.

Required Skills: Strong administrative and office coordination skills. Excellent data entry skills with high accuracy and attention to detail. Experience processing applications, permits, forms, and administrative documentation. Strong verbal and written communication skills. Excellent customer service and stakeholder relationship management. Ability to handle customer inquiries, complaints, and escalated issues professionally. Strong organizational, multitasking, and time-management skills. Ability to prioritize tasks and meet deadlines in a fast-paced environment. Strong analytical and critical-thinking skills. Experience maintaining electronic records, databases, and administrative documentation. Ability to review applications and verify information for completeness and accuracy. Knowledge of regulatory procedures, administrative rules, and compliance requirements. Experience with appointment scheduling platforms such as Microsoft Bookings, Calendly, or QLess. Knowledge of case management, licensing, or application tracking systems such as Salesforce, Accela, or Tyler. Experience with ticketing systems, complaint tracking, and issue resolution. Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams. Ability to work independently and coordinate with multiple departments and stakeholders.

Required Work Experience: Minimum 2 years of experience in an Administrative Assistant, Program Coordinator, Administrative Coordinator, or similar administrative support role. Minimum 1 year of experience in customer service within an office environment. Experience with data entry, application processing, document verification, and electronic record maintenance. Experience managing administrative workflows, processing requests, and coordinating with internal and external stakeholders. Experience handling customer inquiries, complaints, and administrative issues professionally. Experience maintaining databases, spreadsheets, and electronic tracking systems.

Highly Preferred Experience: At least 1 year of experience processing high volumes of applications or permits while meeting turnaround deadlines. Experience working with statutes, administrative codes, regulatory policies, or agency rules. Experience in alcohol, tobacco, gaming, licensing, or other regulatory environments. Experience logging, tracking, and routing complaints through case management or ticketing systems. Experience using appointment scheduling platforms such as Calendly, Microsoft Bookings, or QLess. Experience with licensing and case management systems such as Accela, Salesforce, Tyler, or government-specific applications. Previous administrative support experience within a government agency, regulatory department, or licensing office. Experience with ticketing management, complaint resolution, and workflow coordination.

Required Education: High school diploma or GED required. Company Description22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT Services Integrators and Workforce Solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of 6,000+ professionals, including 600+ Cybersecurity Subject Matter Experts (SMEs), delivering mission-critical solutions across all 50 U.S. states, Canada, and Mexico. Headquartered in Princeton, NJ, and McLean, VA, with 14 regional offices nationwide, TSCTI provides comprehensive solutions in Digital Transformation, Artificial Intelligence (AI), Cybersecurity, Cloud Computing, IT Infrastructure, Enterprise Modernization, DevSecOps, Managed Services, Workforce Solutions, and Healthcare Staffing. We are a trusted partner to Federal, State, Local, Education (SLED), Healthcare, and Commercial organizations, delivering innovative technology and talent solutions that enable our clients to achieve their strategic objectives. As one of the nation's leading Healthcare Workforce Solutions providers, TSCTI supports federal healthcare systems, Veterans Affairs (VA) Medical Centers, state and local healthcare agencies, hospitals, clinics, laboratories, long-term care facilities, and commercial healthcare organizations. We recruit and place highly qualified healthcare professionals across a wide range of specialties, including physicians, advanced practice providers, registered nurses, allied health professionals, behavioral health specialists, laboratory personnel, pharmacy professionals, and healthcare administrative staff. Our healthcare solutions ensure continuity of care while maintaining the highest standards of clinical excellence and regulatory compliance. With a strong commitment to quality and compliance, TSCTI operates through CMMI Level 3 (Development & Services) and ISO 9001, ISO 20000, and ISO 27001 certified processes, ensuring consistent service excellence, operational maturity, and information security. Today, we proudly support 14 of the 15 Federal Executive Departments, 37 Federal agencies, 50 State governments, 115+ Local agencies, 37 School Districts, numerous healthcare organizations, and 80+ Fortune 500 and commercial clients. TSCTI has earned numerous industry recognitions, including being named among Forbes America's Best Large Employers, Forbes Best Employers for Veterans, Forbes Best Employers for Tech Workers, Newsweek's America's Greatest Workplaces for Diversity, and a 13-time Inc. 5000 honoree. The company has also been recognized by the Washington Business Journal as one of the Best Places to Work and continues to expand its capabilities through strategic innovation, acquisitions, and investments in emerging technologies. At TSCTI, our people are our greatest strength. We are committed to fostering an inclusive, collaborative, and growth-oriented workplace where innovation thrives and careers flourish. Whether delivering cutting-edge technology solutions or connecting exceptional talent with meaningful careers, we consistently exceed our clients' expectations while empowering our employees to succeed. Equal Opportunity Employer22nd Century Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Company Description22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT Services Integrators and Workforce Solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of 6,000+ professionals, including 600+ Cybersecurity Subject Matter Experts (SMEs), delivering mission-critical solutions across all 50 U.S. states, Canada, and Mexico. Headquartered in Princeton, NJ, and McLean, VA, with 14 regional offices nationwide, TSCTI provides comprehensive solutions in Digital Transformation, Artificial Intelligence (AI), Cybersecurity, Cloud Computing, IT Infrastructure, Enterprise Modernization, DevSecOps, Managed Services, Workforce Solutions, and Healthcare Staffing. We are a trusted partner to Federal, State, Local, Education (SLED), Healthcare, and Commercial organizations, delivering innovative technology and talent solutions that enable our clients to achieve their strategic objectives. As one of the nation's leading Healthcare Workforce Solutions providers, TSCTI supports federal healthcare systems, Veterans Affairs (VA) Medical Centers, state and local healthcare agencies, hospitals, clinics, laboratories, long-term care facilities, and commercial healthcare organizations. We recruit and place highly qualified healthcare professionals across a wide range of specialties, including physicians, advanced practice providers, registered nurses, allied health professionals, behavioral health specialists, laboratory personnel, pharmacy professionals, and healthcare administrative staff. Our healthcare solutions ensure continuity of care while maintaining the highest standards of clinical excellence and regulatory compliance. With a strong commitment to quality and compliance, TSCTI operates through CMMI Level 3 (Development & Services) and ISO 9001, ISO 20000, and ISO 27001 certified processes, ensuring consistent service excellence, operational maturity, and information security. Today, we proudly support 14 of the 15 Federal Executive Departments, 37 Federal agencies, 50 State governments, 115+ Local agencies, 37 School Districts, numerous healthcare organizations, and 80+ Fortune 500 and commercial clients. TSCTI has earned numerous industry recognitions, including being named among Forbes America's Best Large Employers, Forbes Best Employers for Veterans, Forbes Best Employers for Tech Workers, Newsweek's America's Greatest Workplaces for Diversity, and a 13-time Inc. 5000 honoree. The company has also been recognized by the Washington Business Journal as one of the Best Places to Work and continues to expand its capabilities through strategic innovation, acquisitions, and investments in emerging technologies. At TSCTI, our people are our greatest strength. We are committed to fostering an inclusive, collaborative, and growth-oriented workplace where innovation thrives and careers flourish. Whether delivering cutting-edge technology solutions or connecting exceptional talent with meaningful careers, we consistently exceed our clients' expectations while empowering our employees to succeed. Equal Opportunity Employer22nd Century Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.