virtual vocationsNew York, NY
Principal Customer Success Executive
As a trusted advisor to C-suite executives, the full-time remote Principal Customer Success Executive will manage post-sale relationships to enhance customer satisfaction and retention, driving business transformation through strategic oversight and consultative support.
Key responsibilities:
Lead complex transformation initiatives for strategic customers, ensuring alignment with governance frameworks and customer objectives
Identify professional services opportunities and provide pre-sales support through product capabilities road mapping and adoption analysis
Collaborate with senior executives to influence organizational strategies and align delivery approaches with market demandsRequired qualifications 15+ years in client-facing roles focused on account management, consulting, or transformation leadership, preferably in executive-level positions
Significant experience collaborating with senior IT and business leaders, translating corporate strategies into applied use of ServiceNow technology
PMP preferred; project management experience required
Demonstrated experience in critical areas such as IT strategy, operations, governance, and project delivery
Ability to leverage AI for optimizing workflows and informing strategic decisions
Also on the board Same function, level within a rung
Level
Manager
Location
New York, NY
Occupation
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Industry
Computer Systems Design Services
Posted
yesterday