Senior Director OF Operations

Senior Director, Launch Operations At VEG, we find a way to say YES. The Senior Director, Launch Operations, leads the opening system that helps new VEG hospitals open on time, fully prepared, and ready to serve people and their pets when they need it most. This role connects launch execution, project management, procurement, opening strategy, and field partnership into one clear path from planning to open-for-business. You'll partner closely with RVPs, MOs, Facilities, Talent, Design + Construction, and hospital leadership teams to make sure each opening is physically ready, operationally ready, and built for the market it serves. This is a role for someone who wants to build the launch function behind VEG's growth, stay close to the field, and create an opening model other companies will want to study. Lead the open-for-business strategy Own the overarching opening strategy for new VEG hospitals, connecting timelines, readiness, dependencies, risk, and decision-making across teams. Lead project management across new hospital openingsOversee the project management lane that keeps openings moving across multiple workstreams, including construction dependencies, staffing readiness, training, procurement, setup, and local leadership preparedness. Lead launch execution and site readiness Manage the Launch Execution team and make sure each hospital is stocked, organized, set up, and ready to operate when the doors open. Own procurement readiness for openingsOversee the physical procurement process for each new hospital, including item arrival timing, vendor coordination, organization, and issue resolution. Partner with RVPs and MOs as the field customer Create a strong feedback loop with RVPs and MOs so Launch Operations understands what is working in the field, where support is landing, and where the process needs to change. Improve the launch system as VEG grows Identify gaps across launch lanes, improve NHO processes, use automation where it removes repeatable work, and build a launch system that can support more complex openings, including tertiary markets and international growth. What You NeedMulti-unit opening experienceYou have led openings, launches, rollouts, or field deployments across multiple locations with many moving parts. You understand how timing, staffing, training, procurement, construction, leadership readiness, and local market realities come together before doors open. People management experienceYou have led managers and teams with clear expectations, steady feedback, and strong follow-through. You build trust while still naming missed ownership, unclear handoffs, and work that needs to improve. Strong operating judgment You see the full system, not just the issue in front of you. You connect opening risks, field readiness, VQ dependencies, and growth strategy so decisions made today support how VEG needs to open hospitals tomorrow. Communication range You can communicate clearly with every level of the business, from frontliners at an opening to senior leaders in a boardroom. You adjust the message, altitude, and level of detail without changing the truth. Change management ability You can move teams through new processes, shifting expectations, and operational change without losing trust or momentum. No job too big or too small mindset You can present the launch strategy to senior leaders and then jump into the opening-site reality when the work needs you there. Title does not get in the way of ownership.

How We Invest In YouCompetitive Compensation, including ($200,000 - $280,000 based on experience) + bonus + benefits. Comprehensive health and wellness benefits and access to free therapy or counseling Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families Unlimited PTO to use for vacation or sick days—however you need it! Generous employee referral program, so our awesome people can bring in more awesome people. And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you're hungry and free lunches twice a week!!Company laptop and a monthly cell phone reimbursement Better Together: Why In-Person Matters At VEG HQOur hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station. DEIAt VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.