Florida Member Advocate

Key responsibilities: Receive and respond to Member complaints and formal grievances, identifying and resolving access barriers Investigate access and cultural sensitivity issues raised by various stakeholders, including Member Services and advocacy organizations Engage with local community organizations to understand Members' health care needs and update educational materials accordingly

Required qualifications: High school diploma or equivalent 3+ years of customer service experience in a healthcare environment Medicare and/or Medicaid experience preferred Must reside in Florida Authorized to work in the U.S. without the need for employment-based visa sponsorship