Strategic Customer Success Manager - Robotics & Automation

Formic is seeking a Customer Success Manager for Bolingbrook, IL. You will be the primary contact for a portfolio of customers, conducting site visits and providing end-to-end support across technical, operational, training, and admin areas of our robotic automation solutions. You will monitor customer health, drive adoption, and identify growth opportunities while collaborating with Sales, Deployment, and Service teams. Travel up to ~30% and proximity to a major airport is preferred.