Bilingual (Spanish/English) Customer Service Representative (CSR)

HOURS: Full Time - Monday, Wednesday, Friday alternating shifts of 6:50am to 3:20pm & 8:45am to 5:15pm; Tuesdays and Thursdays alternating shifts of 6:50am to 3:20pm and 10:45am to 7:15pm; and every other Saturday 7:50am to 2:45pm. Essential Duties/Responsibilities: Providing exceptional customer service and efficiently handling patron issues Process applications for walk-in patrons Perform account maintenance, including account changes, transponder changes, re-certifications, additional tag requests, replenishments, adjustments, and statement requests Assist in the reduction of Production backlog (i.e. web applications, add tag requests, etc.) Contact customers for additional account information Prepare reports to include daily Walk-In Report Audit work for accuracy Cash out and prepare deposit at end of shift Assist in opening and closing the office as needed *Spanish/English speaking is necessary. Interested and qualified parties please contact Michael J. Brown Jr., J.D. @ Back Bay Staffing Group @ 617.262.1313 and email your resume to recruiter@backbaystaffinggroup.com