Job-ID29417612Reference26-27860 Salary$29.70 / hour
Job Description: Responsible for coordinating the end-to-end flow of service work orders, including field & depot service activities, while also managing service parts coordination & inventory support. This role serves as a critical liaison between customers, sales, sales operations, service technicians, depot teams, vendors, & internal partners to ensure timely service delivery, accurate parts fulfillment, & a high level of customer satisfaction. Specific Skills Needed:
  • Top 3-5 mandatory and/or minimum requirements
  • Coordinate & organize the daily flow of service work orders for field & depot service teams.
  • Assign, prioritize, & track service activities to ensure timely completion & effective resource utilization.
  • Serve as a primary point of contact for service-related inquiries from customers, sales, sales operations, & service teams.
  • Monitor service progress to ensure customer satisfaction, service quality, & proper invoicing.
  • Top 3-5 desirable attributes/qualifications?
  • Strong organizational & administrative skills with the ability to manage multiple priorities simultaneously.
  • Excellent attention to detail & commitment to accuracy in service documentation & order processing.
  • Effective written & verbal communication skills for interacting with customers & internal teams.
  • Proficiency in Microsoft Office (Excel, Word, Outlook) & comfort using ERP, service, or inventory management systems.
  • GENERALFUNCTIONOrganizedanddetail-orientedindividualwithexceptionaladministrativeskillsandstrongcommunicationabilitiestomanageourpartsdepartmentandhandlevariousofficetasksrelatedtoit.
  • Theidealcandidatewillplayavitalroleinensuringsmoothoperationsandprovidingtop-notchcustomerservicetoourclientsandstaff.
  • MAJORDUTIESANDRESPONSIBILITIESâ Parts
  • InventoryManagement: Effectivelymaintainandoverseeourpartsinventorytoensureavailabilityandtimelyfulfillmentofcustomerneeds.â Order
  • Management: Createandmanagepurchaseordersandsalesordersforparts, ensuringaccuracyandefficiencyintheprocess.â Parts
  • Selection: Efficientlypickpartsrequiredforcustomerrepairs, contributingtoourserviceexcellence.â Record
  • Keeping: Maintainservicerepairrecordstotrackandmanagethehistoryofrepairsandpartsusage.â Customerand
  • StaffSupport: Providetimelyandknowledgeableassistancetocustomersandstaff, addressinginquiriesandensuringexceptionalcustomerservice.â Collaboration: Workcloselywithourinternal
  • ServiceTeam, manufacturers, andcustomerstocoordinatepartsrequirementsanddeliveries.â Inventory
  • Counts: Conductregularpartsinventorycountstomonitorstocklevelsandmakedata-drivendecisions.â Sales
  • Enhancement: Developandimplementstrategicplanstoboostsaleswithinthepartsdepartment.â Sales
  • Analysis: Analyzepartssalesandmaintainstocklevelstomeetcustomerdemandswhileoptimizinginventoryefficiency.
  • BASICQUALIFICATIONSâ Previousexperienceinparts/inventorymanagementsuchasan
AutoPartsroleisadvantageousbutnotmandatory.â Provenexperienceinmanagingamultifacetedofficeenvironmentwithdiverseresponsibilitiesandinteractions.â Strongorganizationalandadministrativeskills.â Excellentattentiontodetailandacommitmenttomaintainingaccuracy.â Effectivecommunicationskillsforinteractingwithcustomersandinternalteams.â Aproactiveandadaptableapproachtoproblem-solvingandimprovingdepartmentalprocesses. PREFERREDQUALIFICATIONSâ HighSchoolDiplomaorEquivalentâ Administrative OfficeExperience 1-3Yearsâ Proficiencyincomputersystemsandcomputerusage.
EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

Also on the board Same function, level within a rung

Level

Mid

Salary

$29.70 / hour

Location

Industry, CA

Occupation

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Industry

Motor Vehicle Supplies and New Parts Merchant Wholesalers

Posted

yesterday

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