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Veterinary Client Service Representative

Veterinary Client Service Representative

carlson animal hospitalOak Park, IL

2 days ago

$17.00 - $20.00 per hour

Veterinary Assistants and Laboratory Animal CaretakersCustomer Service RepresentativesVeterinary Technologists and Technicians
Veterinary ServicesPet Care (except Veterinary) ServicesAll Other Personal Services
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Description:
  • Veterinary Client Service Representative
  • Carlson Animal Hospital
  • Oak Park, ILPart-Time: Tuesday, Wednesday AM, Thursday PM, Friday, rotating Saturdays (7:30 AM to 1:00 PM), additional hours available to cover vacations and team absences
Who we are: Carlson Animal Hospital, a Thrive Pet Healthcare partner, is a busy, boutique, AAHA accredited canine and feline veterinary practice in Oak Park, Illinois, dedicated to exceptional client service and high-quality patient care. We are a close-knit team that enjoys working together, supporting one another, and caring for pets and the families who love them. Carlson Animal Hospital is seeking a friendly, compassionate, and organized Client Service Representative (CSR) to join our team. As the first and last point of contact for our clients, you will play a key role in creating a positive experience for pets and their families while supporting our veterinary team.
Responsibilities:
  • Greet clients and patients with professionalism and compassion
  • Answer phones, emails, and client inquiries
  • Schedule and confirm appointments and surgeries
  • Maintain accurate electronic medical records
  • Process payments and review invoices with clients
  • Assist with prescription and food order requests
  • Educate clients on preventive care, hospital services, and pet wellness products
  • Collaborate with veterinarians and support staff to ensure excellent patient care
Qualifications:
  • Previous customer service experience required
  • Veterinary hospital experience preferred
  • Strong communication and organizational skills
  • Ability to multitask in a fast-paced environment
  • Comfortable using computers and practice management software
  • Positive attitude and strong attention to detail
  • Why Join Carlson Animal Hospital?
We are a community-focused practice dedicated to providing exceptional veterinary care with compassion. We value teamwork, emotional intelligence, professional growth, and a healthy work-life balance. Our team is committed to creating a supportive environment where employees, clients, and patients feel welcomed and respected.
Compensation: Pay is competitive and based on experience and qualifications with a range of $17-20/hr. If you love helping people and pets and enjoy working in a team-oriented environment, we'd love to hear from you!

Also on the board Same function, level within a rung

Level

Mid

Salary

$17.00 - $20.00 per hour

Location

Oak Park, IL

Occupation

Veterinary Assistants and Laboratory Animal Caretakers

Industry

Veterinary Services

Posted

2 days ago

Apply for this role →