Behavioral Health Call Center Supervisor

Key responsibilities: Lead the daily operations of the Behavioral Health and EAP Call Center, ensuring efficient workflows and service excellence Recruit, train, and develop a high-performing team of customer service caregivers while managing scheduling and staffing processes Monitor call center performance through quality audits and operational reporting to drive continuous improvementRequired qualificationsHigh school diploma or equivalent required Three to five years of experience in a behavioral healthcare environment required Previous leadership or supervisory experience preferred Call center supervisory experience strongly preferred Experience with quality auditing and operational reporting