Service Technician

Department: Loram Technologies

Reports to: Assistant Manager, Field Services LTI GENERAL DESCRIPTION / PURPOSE:The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region. Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad's wheel/rail life.

ESSENTIAL JOB FUNCTIONS: Functional/

Technical Skills: Service top of rail and gauge face lubricator units to specified guidelines. Perform lubrication service program for railroad customers. Uses logic and methods to solve problems to find effective solutions. Understand and adhere to general railroad and Loram operating rules. Managing and Measuring Work Manage inventory held on maintenance vehicle through company processes. Plans work based on length and task difficulty, develops schedules, and anticipates and adjusts for problems to meet objectives. Able to work independently. Written Communication Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes. Proactive problem resolution Customer Focus Build customer and supplier relations for improved products and services. Work with Sales Department to ensure customer expectations are met.

BEHAVIORAL COMPETENCIES: 1. Communication 2. Building Customer Loyalty 3. Decision Making 4. Customer Focus 5. Planning and Organizing 6. Work Standards