Technology Lead – Oracle Retail Merchandise

Key Responsibilities: Act as the primary onsite liaison between business stakeholders, IT teams, offshore AMS teams, and MFCS Sales Audit support teams. Lead application support and service delivery for Oracle Retail MFCS modules. Manage incidents, enhancements, service requests, and production support activities while ensuring adherence to SLAs. Drive timely incident resolution and maintain overall system availability and stability. Gather and analyze business requirements and translate them into actionable functional and technical tasks. Facilitate solution discussions with business and technical stakeholders. Coordinate with offshore teams to ensure effective delivery of support and enhancement activities. Provide functional expertise in Oracle Retail Sales Audit and Merchandising. Communicate effectively with client stakeholders and provide regular updates on issues, risks, and resolutions. Support continuous improvement initiatives and identify opportunities to improve application support processes. Mandatory SkillsOracle Retail Sales Audit Oracle Retail Merchandising Client interfacing / stakeholder management Strong experience with Oracle Retail MFCS Production/application support experience Excellent communication and coordination skills

Required Experience: 8-10+ years of overall IT experience. 8-10+ years of relevant experience in the required Oracle Retail skills. Strong experience working in the Retail domain. Prior experience in onsite/client-facing roles is highly preferred