ServiceNow Developer/ BA/ Testers

Location: Remote / Hybrid (U.S.)Clearance: Active Secret Clearance Required

Employment Type: Full-Time / Contract

Overview: We are actively hiring experienced Service Now professionals to support mission-critical programs. Openings are available across multiple roles, including Business Analysts, Developers, Testers, Functional Consultants, Technical Leads, and Solution Consultants. Candidates should possess strong Service Now platform expertise, excellent communication skills, and experience working in Agile environments. Current Openings Service Now Business Analyst Service Now Developer Service Now Tester / QA Analyst Service Now Functional Consultant Service Now Technical Lead Service Now Solution Consultant

Key Responsibilities: Gather and analyze business requirements and translate them into scalable Service Now solutions. Design, configure, develop, and maintain Service Now applications and workflows. Support modules such as ITSM, CSM, HRSD, PSDS, CMDB, ITAM, Knowledge Management, Service Catalog, and Employee Center. Create and maintain user stories, BRDs, FRDs, process flows, and technical documentation. Perform configuration, customization, scripting, and workflow automation using Service Now best practices. Participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives. Collaborate with stakeholders, architects, developers, testers, and product owners throughout the SDLC.Perform system testing, integration testing, regression testing, and UAT support. Troubleshoot issues and support production deployments and enhancements. Develop and maintain reports, dashboards, and performance metrics. Ensure compliance with organizational standards and federal security requirements. Provide knowledge transfer and support continuous process improvement initiatives.

Required Qualifications: Active Secret Clearance (required).2+ years of Service Now experience for mid-level roles; 7+ years for senior/lead positions. Experience with one or more Service Now modules: ITSMCSMHRSDPSDSITAMCMDBService Catalog Knowledge Management Employee Center Experience working within Agile/Scrum environments. Strong communication, analytical, and problem-solving skills. Experience with Jira, Confluence, and SDLC methodologies.

Preferred Qualifications: Service Now Certified System Administrator (CSA)Certified Application Developer (CAD)CIS-CSM, CIS-HRSD, CIS-ITSM, or other Service Now certificationsITIL Foundation Certification Prior experience supporting federal or DoD programs Experience with Flow Designer, Integration Hub, Service Portal, UI Builder, and REST/SOAP integrations

Desired Technical Skills: Java Script Flow Designer Integration Hub Service Catalog Business Rules Client Scripts Script IncludesUI PoliciesACLsCMDBREST/SOAP APIsService PortalUI BuilderATFReporting & Dashboards Agile / Scrum Jira / ConfluenceUAT & Regression Testing

Preferred Candidate Profile: Service Now professionals with strong platform expertise, excellent stakeholder management skills, and experience delivering secure, scalable solutions.