Guest Service Representative

Job Overview: We are seeking a friendly and professional Guest Service Agent to join our hospitality team. The ideal candidate will be responsible for providing exceptional guest experiences, managing front desk operations, and ensuring guest satisfaction at our hotel. This role requires excellent communication skills, a strong understanding of hospitality management, and the ability to handle guest inquiries with courtesy and efficiency.

Duties: Greet guests upon arrival and assist with check-in/check-out procedures Manage reservations, cancellations, and modifications. Provide information about hotel amenities, local attractions, and services to guests Handle guest inquiries, complaints, and requests promptly and professionally Maintain accurate records of guest information and billing details Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards Assist with night audit procedures when necessary Uphold phone etiquette standards and ensure excellent customer service at all times Support guest relations efforts to foster positive experiences throughout their stay

Requirements: Previous experience in hotel front desk operations preferred Strong customer service skills with a focus on guest satisfaction Multilingual or bilingual abilities are highly desirable to serve diverse clientele Knowledge of PMS system is beneficial Excellent communication skills, including phone etiquette and interpersonal skills Ability to handle multiple tasks efficiently in a fast-paced environment Hospitality or resort experience is a plus Flexibility to work various shifts, including weekends