Verifications Processing Agent

Verification Processing Agent The Verification Processing Agent is an essential role within the Pro Screening organization. The verification team works diligently to verify information on employment applicants' resumes, including but not limited to employment, education, and reference information. A successful Verification Processing Agent efficiently and accurately provides clients with verified applicant information at a rate of 18 or more cases worked per hour. Conduct reference calls and perform employment and education verifications. Produce 18 or more cases worked per hour by 90 days of employment and on an ongoing basis. Process employment verifications to confirm information contained on job applications for clients. Receive inbound calls from companies, schools, and references returning requests for verification. Maintain a total mistake ratio of less than 1% of completed verifications. Other duties as assigned. Acquires job skills and learns company policies and procedures to complete routine tasks. General knowledge of core elements or concepts within their role. Works on assignments that are routine or repetitive in nature, requiring limited judgment or subject matter knowledge. Has little or no role in decision-making. Normally receives detailed instructions on all work. Works under close supervision. Typically requires no previous professional experience. High school diploma or equivalent. High level of attention to detail and accuracy in all tasks. Ability to work effectively in a team environment. Strong written and verbal communication skills. Some phone or customer service experience preferred. Bilingual Spanish/English speakers preferred. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds. Yes, up to 15% domestic travel may be required. Employee must be legally authorized to work in the United States. Hourly, non-exempt.