viyu network solutionsRichardson, TX
Technology Support Team
Technology Support Team
Technology Support Team
viyu network solutionsRichardson, TX
yesterday
Computer Network Support SpecialistsNetwork and Computer Systems AdministratorsComputer User Support Specialists
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services
Apply for this role →Job Description: Support Technician – Managed Service Provider (MSP)
Location: Richardson, TX (Serving DFW Metroplex)
Employment Type: Full-TimeRole Overview
The Support Technician provides technical assistance to clients across diverse environments. This role requires strong troubleshooting skills, clear communication, and the ability to manage multiple tasks in a fast‐paced MSP setting.
Key Responsibilities:
- Deliver remote and onsite technical support for client systems
- Diagnose and resolve issues involving desktops, laptops, networks, printers, and cloud services
- Manage and document support tickets with accuracy and professionalism
- Assist with new user, device, and client on-boarding
- Monitor and maintain systems using RMM tools
- Support Microsoft 365, Azure AD, and common business applications
- Escalate advanced issues to senior engineering staff when appropriate
- Build and maintain positive client relationships through reliable service
- Qualifications1–3 years of IT support experience (MSP experience preferred)
- Strong knowledge of Windows operating systems and Microsoft 365 Understanding of basic networking concepts (DNS, DHCP, firewalls, VPNs)
- Experience with RMM/PSA platforms
- Familiarity with Active Directory and Azure ADAwareness of cybersecurity best practices
- Valid driver's license and reliable transportation for occasional onsite visits
Core Competencies:
- Professional communication and customer service skills
- Strong problem‐solving abilities and attention to detail
- Ability to prioritize tasks and manage time effectively
- Comfortable working independently and within a team
- Adaptability in a dynamic, multi‐client environment
What We Offer:
- Professional development and certification opportunities
- Supportive team environment with room for growth
- Competitive compensation and benefits package
- Exposure to a wide range of technologies and client environments
- Certification(s) and/or Experience in any of these areas are a plus:- Help Desk - Service Desk - Tech Support - Desktop Support - Customer Service - A+ Certification - Connect
Wise - LabTech - VMWare - Meraki - Office 365 - Active Directory - Microsoft Windows Server - Webroot - VPN - Outlook - VLAN - WAN - DHCP - SNMP - SQL - TCP/IP - DNS - CCNA - MAC OS - Virtualization - MSP - MCP - Backup - Cisco - Remote Desktop - RDP - ThinClient - VDI - VoIP - Power Shell - Cat5e/Cat6\nCompany DescriptionViyu Network Solutions is a technology service provider built to give small and mid-sized businesses enterprise-grade IT without enterprise-grade complexity. We combine a privately-owned public cloud platform, a full managed services practice, and strong value-added reseller relationships to deliver complete technology solutions under one roof.
Company Description:
Viyu Network Solutions is a technology service provider built to give small and mid-sized businesses enterprise-grade IT without enterprise-grade complexity. We combine a privately-owned public cloud platform, a full managed services practice, and strong value-added reseller relationships to deliver complete technology solutions under one roof.
Also on the board Same function, level within a rung
Level
Mid
Location
Richardson, TX
Occupation
Computer Network Support Specialists
Industry
Computer Systems Design Services
Posted
yesterday