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Plumbing Service Manager

Plumbing Service Manager

t3 services groupAustin, TX

today

$90,000 per year

Plumbers, Pipefitters, and SteamfittersFirst-Line Supervisors of Mechanics, Installers, and RepairersFirst-Line Supervisors of Personal Service Workers
Plumbing, Heating, and Air-Conditioning ContractorsAll Other Specialty Trade ContractorsOther Building Equipment Contractors
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Radiant Plumbing & Air Conditioning Since 1999, we’ve been Austin’s bold and quirky solution for all things plumbing and air conditioning. We don’t just stand out—we shine! From memorable service to a fun-loving company culture, we’re a team that has your back (and yes, we mean it). Ready to take your career to the next level? Don’t let your future swirl down the drain—Radiant Plumbing & Air Conditioning Since 1999, we’ve been Austin’s bold and quirky solution for all things plumbing and air conditioning. We don’t just stand out—we shine! From memorable service to a fun-loving company culture, we’re a team that has your back (and yes, we mean it). Ready to take your career to the next level? Don’t let your future swirl down the drain—Compensation $90,000–$110,000 base salary, plus a10% performance bonusandseparate weekend bonus opportunities .About The Role We’re looking for an experienced Plumbing Service Managerto lead a high-performing residential plumbing team and keep weekend operations running strong. This role is hands-on, people-focused, and performance-driven. You’ll spend the majority of your time supporting plumbers, coaching performance, and ensuring our customers receive consistent 5-star service. If you’ve led plumbing technicians before, know how to coach results, and enjoy being visible and involved, this is a great opportunity to join a growing, winning team.
What You’ll Be Doing:
  • Lead, manage, and hold plumbing technicians accountable through 1:1s, team meetings, coaching, and performance reviews
  • Maintain consistent involvement in company-sponsored and team-building activities
  • Track technician performance and customer interactions, providing individualized coaching
  • Partner closely with Dispatch to ensure the right plumber is assigned to the right job
  • Meet weekly with the Dispatch Manager to review schedules, technician needs, and scorecards
  • Provide ongoing service and sales performance support through ride-alongs, site visits, and coaching
  • Represent, train, and reinforce the Radiant brand and customer experience at all times
  • Understand, enforce, and optimize ServiceTitan processes
  • Collaborate with leadership to develop motivation and incentive programs aligned with company goals
  • Create, reinforce, and enforce truck restock and inventory standards
  • Enforce quality workmanship across the plumbing service team
  • Oversee technician technical assessments and checklist completion
  • Lead safety meetings and promote a safe work environment
  • Oversee customer issue resolution, including site visits, follow-up calls, and coordination with Finance when needed
What We’re Looking For: Education High school diploma or equivalent (required) Technical & Computer Skills Proficient with mobile devices Strong working knowledge of ServiceTitan (or similar service software) Comfortable using Microsoft Office applications
Certifications & Licenses:
  • Plumbing license appropriate to role (Journeyman or higher preferred)
  • Valid, clean driver’s license
  • If you’re ready to lead from the front, coach a strong plumbing team, and own weekend performance, we’d love to talk.#RadiantATX1

Also on the board Same function, level within a rung

Level

Senior

Salary

$90,000 per year

Location

Austin, TX

Occupation

Plumbers, Pipefitters, and Steamfitters

Industry

Plumbing, Heating, and Air-Conditioning Contractors

Posted

today

Apply for this role →