Guest Services - PBX Operator

Telephone Operator - PBX Kalahari Resorts & Conventions is seeking a Telephone Operator. In this role, you will be responsible for providing attentive, courteous, and efficient service to all guests over the telephone; during check-in and at check-out, while maximizing room revenue and occupancy. As part of our leadership team, you'll embody our Promise to Lead with Love guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll enhance the guest experience by promptly and professionally handling calls, providing accurate information, and efficiently directing requests to the appropriate departments. You will support associates by ensuring smooth communication flow and helping teams respond quickly to guest needs. This is an hourly wage role Key Responsibilities Ensure all guest requests are distributed to the proper departments. Approach all encounters with guests and associates in a friendly, service-oriented manner. Obtain all necessary information when taking room, cabana, and bungalow reservations and follow the rate-quoting scenario. Be aware of all rates, packages, and promotions at the resort. Maintain proper operation of the PBX console and ensure that all standards are met, if applicable.