I-9 Document Verification Specialist

Responsibilities: Works within our i9Success product. Completes Forms I-9 and handles applicant contact during workflow. Responsible for handling incoming e-mails, calls, chats. Investigates issues to determine the proper resolution. Works with subjects to process and complete Form I-9.Maintaining knowledge base: Staying updated on product knowledge and company policies to provide accurate and up-to-date information. Meeting performance targets: Achieving individual and team goals set by the organization. Identifying escalation: Understanding the appropriate conversation details to escalate support to the appropriate internal staff member, when applicable.

Required Skills: Bilingual in Spanish preferred. Excellent time management and organizational skills. Proficiency in M.S. Office Suite including Outlook, Word, and Excel. Attention to detail and reliability to complete tasks in an efficient and accurate manner. Elevated communication skills orally and in writing, as well as the ability to empathize with others. Ability to uphold professional manners while at work. Must have strong telephone skills. Must be able to maintain confidential information and follow procedures for work processing. Must be able to manage multiple tasks or projects during a scheduled work period.

Education: The candidate we are seeking will have at minimum a high school diploma or equivalent. College degree preferred.

Additional Information: All candidates are subject to a drug test and a background screening. Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.