IT Operations & Security Lead

Automation Manager Responsibilities: Lead and support CMMC compliance initiatives, including certification preparation, documentation, implementation activities, employee training, and ongoing compliance maintenance. Administer, support, and continuously improve Epicor ERP and other enterprise business systems, including system implementations, upgrades, integrations, testing, and user adoption. Design, develop, and implement automation solutions that streamline business processes, reduce manual data entry, improve workflows, and increase operational efficiency. Evaluate, pilot, and deploy AI tools that improve business operations while establishing governance standards, security controls, and responsible usage guidelines. Partner with business leaders to identify technology-driven process improvements and deliver scalable solutions that support organizational objectives. Coordinate with third-party IT vendors to manage support requests, technology projects, infrastructure improvements, and service delivery timelines. Provide hands-on technical support for hardware, software, user accounts, printers, peripheral devices, and Microsoft 365 applications while escalating complex issues as appropriate. Manage user access, security permissions, system provisioning, onboarding and offboarding activities, and IT asset inventory. Support backup, disaster recovery, cybersecurity best practices, and the identification and remediation of potential system vulnerabilities. Develop and maintain technical documentation, standard operating procedures, workflows, and system training materials. Assist with technology procurement, software licensing, and lifecycle management of IT hardware and enterprise applications. Monitor emerging technologies, automation platforms, and AI capabilities, recommending solutions that align with business needs, security requirements, and long-term technology strategy. IT &

Automation Manager Qualifications: 2+ years of experience in IT support, systems coordination, ERP administration, network administration, or a related technology role. Experience supporting CMMC compliance, cybersecurity frameworks, or regulated environments, including certification preparation, documentation, policy implementation, and ongoing compliance activities. Hands-on experience administering Epicor ERP or similar enterprise resource planning (ERP) systems, including system support, enhancements, upgrades, and integrations. Experience supporting enterprise business systems and collaborating on technology implementations, testing, data management, and user adoption initiatives. Strong knowledge of Microsoft 365, Windows operating systems, Active Directory, user account management, hardware troubleshooting, and help desk ticketing systems. Working knowledge of networking fundamentals, endpoint support, IT infrastructure, and enterprise technology environments. Experience evaluating, implementing, or supporting AI tools, automation platforms, or AI-assisted business applications in a business setting. Demonstrated ability to identify process improvement opportunities and implement automation solutions that improve operational efficiency. Familiarity with cloud-based technologies, cybersecurity best practices, backup and disaster recovery procedures, and secure data management. Strong analytical, troubleshooting, organizational, and communication skills with the ability to quickly learn new technologies and collaborate effectively across departments. Experience coordinating with third-party IT vendors and managing multiple technology initiatives simultaneously. Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or similar credentials are a plus.