Customer Service Representative-Work from home-Flexible hours

Responsibilities: Work with customers, employees, and internal departments to ensure customer needs are met; Process customer payments and deposits accurately; Handle cash transactions and maintain accurate records; Process checks and other customer transactions; Answer incoming calls and direct customers to the appropriate department; Process account and service-related transactions accurately; Assist customers with account and service inquiries; Resolve customer concerns in a professional and timely manner; Maintain accurate customer records and documentation; Provide information about company products and services; Maintain current knowledge of company policies, products, and services; Follow established procedures for customer transactions and requests.

Requirements: Strong attention to detail; Excellent verbal and written communication skills; Previous customer service experience; Strong organizational and problem-solving skills; Professional and friendly approach to customer interactions; Ability to handle confidential customer information; Previous cash-handling, banking, retail, or financial-services experience is an advantage; Ability to work effectively both independently and as part of a team.