Large Format / Digital Department Manager

What You'll Do: Manage the day-to-day operations of the Large Format / Digital Department. Plan and prioritize workflow to ensure projects are completed accurately and on schedule. Coordinate closely with our graphic installers to ensure production stays ahead of installation schedules. Review and prepare artwork for large-format printing, vehicle wraps, signage, banners, wall graphics, decals, and other applications. Troubleshoot artwork and production issues and ensure files are production-ready. Monitor print, finishing, laminating, cutting, and other production processes. Maintain high standards for quality while minimizing errors, reprints, waste, and delays. Manage, coach, train, and develop department employees. Ensure employees are working to their capabilities and that work is delegated effectively. Conduct employee performance reviews and address performance or training issues as needed. Work closely with Sales, Customer Service, Design, Production, and Installation to keep projects moving smoothly. Communicate directly with customers in a professional and knowledgeable manner regarding their large-format projects. Travel to customer locations for site reconnaissance, measurements, photographs, and project evaluation when needed. Identify opportunities to improve department efficiency, workflow, quality, and profitability. Help develop and maintain department procedures and production standards.

Required: Minimum 3 years of management or supervisory experience. Strong experience inlarge-format digital printing and graphics production. Professional graphic design and prepress experience. Strong knowledge of large-format production processes. Excellent organizational and project-management skills. Strong communication and customer-service skills. Ability to manage multiple projects and deadlines in a fast-paced environment. Ability to lead, coach, and hold employees accountable. Ability to work effectively with both customers and internal teams.

Strongly Preferred: Experience withlarge format production and graphics. Experience operating or managing large-format printers, plotters, laminators, and cutters. Proficiency with Adobe Illustrator and Photoshop. Experience with RIP software and large-format production workflows. Experience conducting job-site measurements or site surveys. Experience working directly with commercial customers.

The Ideal Candidate: The ideal candidate is someone who canlook at the entire department—not just their own workstation—and understand what needs to happen next. You should be comfortable moving between graphic design, production, customer communication, scheduling, troubleshooting, and employee management. You will be expected to lead by example, communicate respectfully, solve problems, and take ownership of the department's overall performance. Why Join Cool Air Creations? Cool Air Creations is an established Rhode Island promotional products company providing a wide range of services to our customersunder one roof. xsgimln Our Large Format / Digital Department plays an important role in our continued growth, and this position offers the opportunity to take ownership of the department and help shape its future.